Privacy policy
This page explains what personal data Viso Aesthetics collects when you use our website, why, how long we keep it and what your rights are under Albanian Law No. 124/2024 on personal data protection.
Updated on 10.11.2026
Who processes the data
Viso Aesthetics Albania, Rruga Asim Zeneli, Tirana. For any question about your data: info@viso.al or +355 69 702 0929.
What we collect and why
Contacts. The website has no contact form and does not store your name, phone or email. If you call us or write to us on WhatsApp or at info@viso.al, we use your contact details only to reply and to book the appointment; these channels also process data under their own policies.
Stela, the virtual assistant. Stela answers from your own browser, with no external artificial intelligence service. Questions asked to Stela are stored without name or IP address; phone numbers and emails are removed automatically before storage. We use them to improve the assistant.
Who sees it
Anonymous questions to Stela and the visit counter are seen only by the website’s technical administrator.
Data is stored with our technical hosting providers and, for email, with Microsoft 365. We do not sell it or share it with others for advertising.
How long we keep it
Anonymous questions to Stela: up to 24 months; after that they are deleted automatically.
Cookies and browser storage
The website uses no advertising or analytics cookies and does not track you. The website fonts are loaded from our own server. We only count how many visits the site gets, with our own counter: no cookies, no IP address and no external service. If you choose the dark theme, your browser remembers that choice.
If you reach the website through a link in one of our ads, your browser remembers the name of that campaign only during this visit (until you close the page), so we know how many requests the campaign brings. Nothing that identifies you is stored.
The home page, «About» and «Contact» show a Google Maps map loaded from Google: when you view it, Google receives your browser’s IP address and may set its own cookies, under Google’s policy. The WhatsApp link takes you to WhatsApp.
Your rights
You have the right to access your data, correct it, delete it, restrict its use, object to its use and withdraw your consent at any time. Write to info@viso.al: we reply within 30 days.
If you believe your data is not handled properly, you can complain to the Commissioner for the Right to Information and Personal Data Protection (idp.al).
Security
The website works only over encrypted connections (HTTPS).
